Warranty policy

Effective Date: 05.05.2026

1. GENERAL INFORMATION

This Warranty Policy applies to all products purchased from Meniro. It outlines your rights and our responsibilities regarding product defects and warranty coverage.

Meniro sells electronic devices including mobile phones, smartwatches, laptops, computers, gaming consoles, printers, televisions, scanners, and related accessories.

All products are covered by applicable consumer protection laws and may also include a manufacturer’s warranty.

2. LEGAL WARRANTY

All products sold by Meniro are covered by a legal warranty as required by applicable laws within the European Union.

Under this warranty:

• products must be as described, fit for purpose, and of satisfactory quality
• customers are entitled to remedies if a product is defective or not in conformity

The legal warranty period is typically up to 2 years from the date of delivery, depending on local laws.

3. MANUFACTURER WARRANTY

In addition to the legal warranty, many products include a manufacturer’s warranty.

Please note:

• warranty terms vary by manufacturer
• coverage details are provided with the product or on the manufacturer’s website
• repairs or replacements may be handled directly by the manufacturer

Meniro does not control manufacturer warranty conditions.

4. WHAT IS COVERED

The warranty covers:

• manufacturing defects
• hardware malfunctions under normal use
• faults not caused by user action

5. WHAT IS NOT COVERED

The warranty does not cover:

• damage caused by misuse, accidents, or improper handling
• normal wear and tear
• cosmetic damage that does not affect functionality
• unauthorized repairs or modifications
• damage caused by external factors such as water, fire, or power surges unless specified
• loss or theft of the product

6. WARRANTY CLAIM PROCESS

To make a warranty claim:

• contact us via email with your order details
• describe the issue clearly
• provide proof of purchase
• provide photos or videos if requested

We may require you to return the product for inspection.

7. REPAIRS, REPLACEMENTS, OR REFUNDS

If a product is confirmed to be defective, we will:

• repair the product, or
• replace the product, or
• provide a refund where repair or replacement is not possible

The chosen solution will comply with applicable laws.

8. WARRANTY SERVICE TIMEFRAME

Warranty service times may vary depending on:

• product type
• availability of parts
• manufacturer processes

We aim to resolve claims within a reasonable time.

9. SHIPPING AND COSTS

For valid warranty claims:

• repair or replacement costs are covered
• return shipping may be covered depending on the situation

If the issue is not covered under warranty:

• you may be responsible for inspection and shipping costs

10. CUSTOMER RESPONSIBILITIES

You are responsible for:

• proper use of the product according to instructions
• backing up personal data before submitting devices for repair
• removing personal accounts or security locks where possible

We are not responsible for data loss during repair or replacement.

11. LIMITATION OF LIABILITY

To the extent permitted by law:

• we are not liable for indirect or consequential damages
• our liability is limited to the value of the product

This does not affect your statutory rights.

12. POLICY UPDATES

We reserve the right to update this Warranty Policy at any time. Updates will be published with a revised effective date.

13. CONTACT

For warranty claims or questions, contact:

info@meniro.com

This Warranty Policy is effective as of 05.05.2026.