Return policy

Effective Date: 05.05.2026

1. GENERAL INFORMATION

This Return Policy applies to all purchases made from Meniro. By placing an order, you agree to the terms outlined below.

We aim to ensure customer satisfaction, while maintaining fair and transparent return conditions for electronic products including mobile phones, smartwatches, laptops, computers, gaming consoles, printers, televisions, scanners, and accessories.

2. RIGHT OF RETURN

You have the right to return most products within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.

To exercise your right of return:

• you must notify us within 14 days of delivery
• the product must be returned within a reasonable time after notification

3. RETURN CONDITIONS

To be eligible for a return, the following conditions must be met:

• the item must be unused and in original condition
• all original packaging, accessories, manuals, and seals must be intact
• the product must not show signs of damage or excessive use
• proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

4. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• products with broken hygiene seals (such as in-ear devices)
• software, digital products, or downloadable content once accessed
• customized or personalized products
• items damaged due to misuse

These exclusions apply where permitted by law.

5. RETURN PROCESS

To initiate a return:

• contact us via email with your order details
• wait for return instructions and approval
• securely package the item
• send the product using a trackable shipping method

You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

6. REFUNDS

Once we receive and inspect the returned product:

• refunds will be processed within a reasonable timeframe
• the refund will be issued to the original payment method
• shipping costs may be non-refundable unless required by law

We may reduce the refund amount if the product has diminished value due to handling beyond what is necessary.

7. EXCHANGES

We may offer exchanges for defective or damaged products.

If you wish to exchange an item:

• contact us with details of the issue
• provide evidence if requested (such as photos)

Exchanges are subject to product availability.

8. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged product:

• contact us as soon as possible after delivery
• provide a description and supporting evidence

We will arrange a replacement, repair, or refund in accordance with applicable laws.

9. LATE OR MISSING REFUNDS

If you have not received a refund:

• check your bank account
• contact your payment provider
• allow additional processing time

If the issue persists, contact us via email.

10. LIABILITY AND RESPONSIBILITY

We are not responsible for:

• items lost during return shipping without tracking
• damage caused by improper packaging during return

It is recommended to use secure and trackable shipping.

11. CHANGES TO THIS POLICY

We reserve the right to update this Return Policy at any time. Updated versions will be published with a revised effective date.

12. CONTACT

For return requests or questions, contact:

info@meniro.com

This Return Policy is effective as of 05.05.2026.